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Menu Menu Account Log on Need Help? Recipes Careers Contact Us Log On Manage My Account My Career Site In response to COVID-19, disconnections are suspended through Sept. 1. 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Online Customer Service Center Log On Register for an Account Billing & Payment Info Start New Electric Service View Current Rates Billing & Payment Info Start New Electric Service View Current Rates We are Here to Assist You The suspension of disconnections has been extended through Sept. 1 . Online Customer Service Center Log On Register for an Account View/Report Power Outages Lights out? Let us know, or check the map for updates! FREE Mobile App Available Get easy access to the information that you need. Hurricane Tips & Checklist COVID-19 Response Get updates on what we are doing to respond to the COVID-19 situation Oahu Outage Map Go Green with Paperless Billing Key Performance Metrics News Events Videos July 16, 2020 Hawaiian Electric crews will be completing system upgrades on utility... Read more July 13, 2020 Hawaiian Electric has proposed a project to speed adoption of electric... Read more July 08, 2020 Hawaiian Electric has installed a DC fast charger for electric vehicles... Read more July 01, 2020 The 29 grid-scale renewable energy projects planned or under construction... Read more View all > MAY 09 Canceled - 5th Annual Eastside Disaster Preparedness Fair Hawaiian Electric is participating with the Civil Defense, Honolulu Police... Read more MAY 16 Canceled - Windward Coast Emergency Preparedness Fair Hawaiian Electric is participating with the Civil Defense, Honolulu Police... Read more JUN 06 Mililani Emergency Preparedness Fair Hawaiian Electric is participating with the Civil Defense, Honolulu Police... Read more DEC 05 Honolulu City Lights Public Workers Electric Light Parade Hawaiian Electric's employees, families and friends will be participating... Read more View all > Foodie Friday: Balsamic Chicken This week, try a local favorite using balsamic vinegar. Did you know that balsamic chicken is... Watch now Emergency Preparedness: Food Safety In an emergency, food will be limited, so it's important to maximize its shelf life by storing... Watch now Radio frequency and 5G 5G will require installing many more cell stations because its frequencies don't travel very... Watch now View all > Loading the player... Loading the player... Loading the player... Cooking at home more? Find a delicious dish from our many Electric Kitchen recipes! Innovation Partnerships Do you have technology that can bring value to our customers? Learn about our innovation process. Renewable Status Board We are adding renewable energy to meet our goals. Track the progress of our clean energy projects. Watch Out for Scams Don't be a victim. Learn tips on how to protect yourself against fraud. Billing & Payment How to Pay Your Bill Understanding Your Bill Fraud Prevention Rates & Regulations Payment Assistance Customer Newsletters Electrical Services Start, Stop or Move Service Builders, Developers & Contractors Power Quality Safety & Outages Power Outages Storm Center Electrical Safety Indoor Safety Outdoor Safety Products & Services Save Energy & Money Electric Vehicles Demand Response Business Account Services Customer Renewable Programs Maui Solar Water Heating Financing Advanced Meters Community & Education Community Events Smart Power for Schools Career and Technical Education Teachers Resource Center Retired Vehicle Sale Presidential Awards Clean Energy Hawaii Sustainability Report Our Clean Energy Portfolio Selling Power to the Utility Integration Tools and Resources Integrated Grid Planning Grid Modernization Technologies Electrification of Transportation About Us Our Vision & Commitment Our History Awards & Recognition Newsroom Power Facts Key Performance Metrics Innovation Careers Recipes Contact Us Outage Map Site Map Easy web browsing for customers with disabilities Follow Us Privacy Policy | Terms of Use | HEI Easy web browsing for customers with disabilities Copyright © 2020 Hawaiian Electric Company, Inc. Billing & Payment How to Pay Your Bill One-Time Payment Service Paperless Billing Locations, Hours & Times 2020 Holiday Schedule Understanding Your Bill Understanding Elements of Your Bill Common Causes of High Bills How to Read Your Meter Fraud Prevention Fraudulent Activity Report Form Rates & Regulations Average Price of Electricity Avoided Energy Costs Effective Rate Summary Energy Cost Filings Decoupling Payment Assistance Payment Arrangement Options Low Income Programs Ohana Energy Gift Program Special Medical Needs Life Support Customer Newsletters Electrical Services Start, Stop or Move Service Continuous Service for Property Owners & Managers Builders, Developers & Contractors Customer Installation Form Manuals & Engineering Specifications Power Quality Safety & Outages Power Outages Oahu Outage Map Report Oahu Outage Maui County Streetlight Form File a Damage Claim Storm Center Emergency Preparedness Handbook Emergency Checklist Storm Restoration Process Electrical Safety Downed Power Line Safety Generator Safety Indoor Safety Outdoor Safety Fruit-Picking Safety Metallic Balloon Safety Pipelin...